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About the Role
Senior 2nd Line Support Specialist to join their growing team.
Requirements
To deal with complex issues escalated by the 1st Line team
To take inbound calls and emails.
To log, detail, investigate, progress and resolve support tickets.
To read and troubleshoot server log files.
To correctly prioritise and resolve tickets within the SLA.
To keep the CRM system and all relevant documentation up to date.
To create, troubleshoot and fix complex SQL queries and scripts.
To install new systems, as well as patch and upgrade existing systems.
To support the internal laptops, desktops, and network equipment.
To correctly see all issues through to resolution
About the Company
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